Hand Coded solutions available for direct install!
We at WEB SEEKERS always believed in Top Most Support to clients at all levels and therefore have built up a Smartly working Ticketing System where you can manage your client complaints and queries with ease. Now Start your Support ticketing system in a few clicks...
1. Customized Fields with option to add/manage them with ease.
2. Rich Text HTML for all pages.
3. Ontime and Quick response features.
4. Fully secure and real time support ticket tracking.
5. Detailed ticket filters for extensive searching.
6. Ticket locking option for Staff members.
7. Department wise ticket management system.
8. Assign and transfer tickets between departments/agents.
9. Quick auto-responders.
10. Customer portal with clean and professional dashboards.
11. Full and detailed Customer reports.
12. Full email integration with automated emails sent to accounts/users/agents.
13. Automatic backups on Daily/Weekly basis.